We chose the Conflict Management program because it is “delivery ready.” The program includes a comprehensive trainers guide that made it easy for us to learn the material quickly. Participants enjoy the Management of Differences Inventory because they are very interested in knowing what conflict management approach they typically use. The participant puide has engaging activities that correlate with the Nine Conflict Approaches and demonstrate how to effectively increase an individual‘s behavior when faced with a conflict. CME was very responsive in sending us materials, especially during a time when we were in a bind. CME understands the nature of adult learning and is attuned to the needs of our training world.
PCL Construction Enterprises, Inc.
I’ve been using the Management of Differences instrument for seven years and find it a good resource for identifying automatic responses to conflict situations. This allows the user to make better choices when dealing with conflict situations.
Linda Simons, Senior Management Consultant, AAIM EA
I continue to use your Management of Differences Tool (MODI) in my public seminars — ‘Supervising and Managing Challenging Employee Behavior.’ As a course leader and program developer for the American Management Association, I find MODI especially good to teach how to work with difficult people. The five-cell (Thomas-Kilmann) models are virtually useless in dealing with aggressive, passive, or inhibited employees; these people require the use of your other four approaches which are nowhere else to be found in other models of conflict management. Thanks for a superb job!
Frederick Mumma, Course Leader & Program Developer, American Management Association
I have been using your Risk Taking Tool & Guide as part of my Problem Solving and Decision Making workshops. I continue to be impressed with how well the material brings home the essence of managing risk. Following every workshop I’ve conducted, participants say that the risk-taking concepts have allowed them to think and act with more confidence. The risk portion of the workshop is now my favorite section. It is helping people make sense out of an area of life that has held them and their organizations back. Thank you for your work.
Ron Smith, GM, C.G. Wright & Associates
I simply love the Personal Stress Assessment Tool! It’s just what I have been looking for. There’s no need to reinvent the wheel — this instrument pulls together all the relevant material I’ve been reading into one convenient instrument.
Christie Randolph, Ph.D. Management Consultants
As a psychotherapist, manager, trainer, and consultant, I have had extensive experience helping people learn how to manage disagreement. It is a vital skill which is too often avoided until the damage is irreparable. The work of Thomas & Kilmann was helpful, but limited. Your research and conclusions add significantly to the field.
Jerry Feist, Ph.D. President Constructive Change