Impact on the Organization

Are  your supervisors/managers as effective as they could be? Have technically  proficient employees been promoted into supervisory roles without the people  skills they need to get the job done “with” and “through” others? Becoming a supervisor or manager requires a new set of basic  competencies. This program teaches those competencies. It is also targeted  for those who have been on the job as managers, but never received much  training – as well as those who need a refresher. By making sure  your supervisors and managers have the skills they need, you can drive  significant and rapid improvements in performance and productivity.

Topics Covered

  • Role of the Manager
  • Developing Relationships
  • Effective Communication
  • Performance Management
  • Coaching and Feedback
  • Managing Conflict

Many of the topics covered in this three-day  session are accompanied by assessments, and all of them rely on interactive  training techniques. Participants will practice each skill in exercises,  simulations, or role plays.

Along the way, supervisors and managers will discover  powerful new ways to promote employee involvement, communicate more effectively  with people of varying communication styles, and resolve a wide range of  conflicts. They will also master proven performance management tools and  coaching techniques.

Who Should Take this Course?

The ideal candidate is any supervisor or manager  with at least one direct report, or an individual that has been identified as a  future member of the management team.

Time Requirements

Three days

Topic summaries

Role of the Manager

Utilizing simulations and exercises, this workshop helps a supervisor/manager clearly define his/her role  within an organization, and learn what it means to be successful in this role.  Each participant identifies what they already know, and learns the information  and skills they need to manage effectively.  Practical, individual development plans will be created for each participant,  listing three areas for improvement and specific action items for each.

Developing Relationships

This  highly interactive module will help participants understand the importance of  personal communication styles -- and their direct connection to productivity.  Participants will learn how to  use the DiSC typology of behavior styles to build commitment and strong working  relationships. They will also master proven techniques for becoming more  effective at demonstrating respect, actively listening, and soliciting feedback.

Effective Communication

This  topic helps managers understand why effective  communication is so important – and then helps them develop far more powerful  communication skills. It covers the communication process, communication  barriers, and how communication affects business. Participants will practice  constructing clear, concise messages, listening actively, and overcoming  barriers to communication.

Performance Management

This interactive  topic introduces the manager’s role in guiding employee performance, in the  context of the company’s own processes and goals. Participants will review the  performance management process, tools, and documentation requirements, and  discuss how to get maximum benefit from their performance review systems. Along  the way, participants will learn better ways to set clear expectations, build  employee commitment to specific improvements, and make those improvements  actually happen.

Coaching and Feedback

This topic – closely linked  to the performance management process – identifies the components of effective  coaching and feedback, and shows how to become more effective at both tasks. Participants will prepare and practice two different coaching and feedback sessions: one  where job performance is below standards, and one where job performance is meeting  or exceeding standards. The Action Planner tool is introduced – a tool that  links to the tasks and topics covered in this program’s Developing  Relationships module.

Managing Conflict

This session helps participants learn the  sources of conflict, and uses the Managing Differences Inventory to identify  and manage nine different styles of handling conflict. Participants identify  their own natural style, practice each of the nine styles, and learn how to choose the right style for each situation. The focus  is on using realistic examples, exercises, and simulations to practice new conflict-resolution  skills that can immediately be applied in the workplace.

Other topics can be added to the Core Program. Please consult the Management Syllabus  for descriptions.

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