Impact on the Organization

At a time when resources are stretched to the  limit, organizations must fully tap the skills and abilities of every employee.  To do so, they must first recognize and understand diversity, and understand how  it can affect communication and teamwork. Once they understand the reality and  impact of diversity in the workplace, they can learn how to overcome the  differences and divisions that sometimes arise from it. They can help the  organization meet its legal requirements to provide an environment free of  illegal harassment. More than this, they can begin to use diversity positively, as a competitive advantage  that actually enhances business productivity and creativity.

Learning Objectives

  • Define diversity
  • Discover how our  perceptions and images affect our behavior in the workplace
  • Identify resources, tools  and strategies to help employees deal more effectively with each other
  • Understand generational  differences, and learn better ways to respond to them
  • Plan positive ways to use  your differences to create a more productive and effective team

Program Description

This module will give participants an  opportunity to recognize the positive value of having a diverse workforce. Participants  will explore their differences, discuss the value of respecting these  differences, and learn how these differences can actually enhance their ability to serve customers.

Participants will concentrate on  developing techniques for managing a diverse workforce, in order to maximize their  resources, strengthen teamwork, and fully capitalize on the backgrounds and  experiences of each employee.

Time Investment

Typically 4  hours.

Customization

This program can be customized to reflect your organization’s procedures, policies, cases, examples, and terminology. Please inquire about these optional consulting services.

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