Impact on the Organization

It’s become a cliché, but it’s true: in business,  change is the only constant. Change takes many forms – from reaching new  markets to mastering new approaches to customer service. Even though all organizations  know they must change, few organizations have the skills they need to plan and  implement change successfully. As a result, change initiatives often fail. This  module helps managers master specific, proven techniques for planning and  implementing change, including: making the case for change, assessing  resistance, overcoming obstacles, planning for action, building commitment, and  rapidly adjusting change initiatives to reflect new organizational and business  realities.

Learning Objectives

  • Carefully plan change before implementing it
  • Understand the factors that determine whether an organization is  capable of succeeding with a proposed change initiative
  • Identify the key influencers and stakeholders whose commitment is  needed for a change effort to succeed
  • Proactively identify resistance to your change effort, and respond  to that resistance directly and effectively
  • Modify your plan to reflect what you have learned, and time your launch  for the best possible results
  • Implement your plan, reevaluate it, improve and modify it, and follow  it through to successful completion

Program Description

This module will begin by clarifying why organizations need to change. Next,  participants will learn five proven steps required to plan for change, and the  four steps needed to implement it effectively.   Participants will learn how to assess whether an organization is ready  for change; promote organizational commitment to change; identify likely obstacles  and sources of resistance; and learn how to resolve resistance coming from a  variety of viewpoints. Along the way, they will also learn how to create a safe  environment to discuss change, and understand what motivates others to “buy in.”  Finally, utilizing the tools and techniques they have learned, participants  will walk through every step of the change process, discovering how they can  personally make change work as easily and painlessly as possible.

Time Investment

Typically 4 hours.

Customization

This program can be customized to reflect your organization’s procedures, policies, cases, examples, and terminology. Please inquire about these optional consulting services.

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